AEC thanks the clients below for their feedback and comments. If you would like to leave a comment or upload a photo of your pet, please click here.
10/13/18 Exceptional service.Night and day difference between this facility and the Brighton pet hospital. We're ecstatic to find a competent emergency service. Thanks to everyone - Wyatt's Owner [Avg. Score: 5.0
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10/06/18 Maya was so well taken care of at your facility. We are so thankful for the wonderful work you did saving Maya’s life after her mushroom toxicity. Your staff is wonderful with in person and phone calls up to an hour in length answering our questions, explaining her prognosis and easing our wor... (more) - Maya's Owner [Avg. Score: 5.0
09/04/18 After attempting multiple treatments for kidney disease with our veterinarian, Dr. Baylis, our beloved cat Izzy took a turn for the worse on Sunday of Labor Day weekend. We brought her to the Animal Emergency Center in Rochester that night and received the most compassionate and caring care for bot... (more) - Izzy's Owner [Avg. Score: 5.0
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08/31/18 First visit - Scout was well taken care of!! Staff even trimmer her toe nails. Will recommend your facility . - Scout's Owner [Avg. Score: 5.0
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08/20/18 Both experiences were wonderful. It is difficult having to give someone the news they dread. We had to put our sweet 13.5 year old boy down. They staff and process were so amazing and easy. We felt very comfortable and confident. The card we recieved a week later was a very thoughtful touch. Our hea... (more) - Sam's Owner [Avg. Score: 5.0
]
08/17/18 Many thanks to staff and especially Dr. Dan Hughes-very kind compassionate Doc who sincerely cared -was a horrible night made more tolerable thanks to him-much love and appreciation to you all - Gretchen 's Owner [Avg. Score: 5.0
08/17/18 About a week ago, on August 9th, I brought my little buddy Jake in for suspected consumption of a prescription medication. Everybody at Animal Emergency Clinic was compassionate, caring, and professional, and saved my friend's life. I appreciate the love and care that you gave Jake and the immediacy... (more) - Donny [Avg. Score: 5.0
]
08/12/18 We so appreciate the kind and attentive care to our furry family member. The communication between the Dr's , us and staff was overwhelming. We were so worried and it was such a comfort to know you realized that.
I've never experienced the kindness and care that your staff has shared with us. Thank... (more) - Darcy's Owner [Avg. Score: 4.7
05/29/18 I didn't realize the emotional and physical toll it takes on a person when their pet is sick but the amount of compassion, professionalism, courtesy and overall kindness and patience that everyone there showed me surpassed my expectations. Whether it was a call to update me on how little Bear was do... (more) - Mama Bear [Avg. Score: 5.0
]
05/27/18 Thank you for providing such competent and compassionate care on every level! It really helped in our difficult decision. Please know your care is appreciated. - Gabby's Owner [Avg. Score: 5.0
Exceptional service.Night and day difference between this facility and the Brighton pet hospital. We're ecstatic to find a competent emergency service. Thanks to everyone - Wyatt's Owner [Avg. Score: 5.0
Maya was so well taken care of at your facility. We are so thankful for the wonderful work you did saving Maya’s life after her mushroom toxicity. Your staff is wonderful with in person and phone calls up to an hour in length answering our questions, explaining her prognosis and easing our wor... (more) - Maya's Owner [Avg. Score: 5.0
Izzy
After attempting multiple treatments for kidney disease with our veterinarian, Dr. Baylis, our beloved cat Izzy took a turn for the worse on Sunday of Labor Day weekend. We brought her to the Animal Emergency Center in Rochester that night and received the most compassionate and caring care for bot... (more) - Izzy's Owner [Avg. Score: 5.0
First visit - Scout was well taken care of!! Staff even trimmer her toe nails. Will recommend your facility . - Scout's Owner [Avg. Score: 5.0
Both experiences were wonderful. It is difficult having to give someone the news they dread. We had to put our sweet 13.5 year old boy down. They staff and process were so amazing and easy. We felt very comfortable and confident. The card we recieved a week later was a very thoughtful touch. Our hea... (more) - Sam's Owner [Avg. Score: 5.0
Many thanks to staff and especially Dr. Dan Hughes-very kind compassionate Doc who sincerely cared -was a horrible night made more tolerable thanks to him-much love and appreciation to you all - Gretchen 's Owner [Avg. Score: 5.0
Jake
About a week ago, on August 9th, I brought my little buddy Jake in for suspected consumption of a prescription medication. Everybody at Animal Emergency Clinic was compassionate, caring, and professional, and saved my friend's life. I appreciate the love and care that you gave Jake and the immediacy... (more) - Donny [Avg. Score: 5.0
We so appreciate the kind and attentive care to our furry family member. The communication between the Dr's , us and staff was overwhelming. We were so worried and it was such a comfort to know you realized that. I've never experienced the kindness and care that your staff has shared with us. Thank... (more) - Darcy's Owner [Avg. Score: 4.7
Bear
I didn't realize the emotional and physical toll it takes on a person when their pet is sick but the amount of compassion, professionalism, courtesy and overall kindness and patience that everyone there showed me surpassed my expectations. Whether it was a call to update me on how little Bear was do... (more) - Mama Bear [Avg. Score: 5.0
Thank you for providing such competent and compassionate care on every level! It really helped in our difficult decision. Please know your care is appreciated. - Gabby's Owner [Avg. Score: 5.0